Our Care

To ensure the people who undertake a short term programme at Uplands are cared for and supported by appropriately qualified and competent staff. Uplands will invest in staff training and development, will provide a robust induction programme that follows the Care Certificate and provide on-going supervision and appraisals to demonstrate staff competency.

Uplands will ensure the people who use its short stay services are listened to through its quality assurance systems and user friendly complaints and feedback procedures in order to inform the planning, development, evaluation and treatment of residents.

To provide the best possible quality care, support and encouragement within the constraints of a person’s condition; ensuring the health and wellbeing of the people using the services provided by Uplands are always promoted and maintained.

To actively promote the equality, diversity and human rights of all people who undertake a short term programme at Uplands, to ensure relevant policies and procedures are in place and their implementation is monitored and reviewed.

To ensure that the care and support provided at Uplands is of the highest quality and meets legislative regulations. Robust quality assurance procedures and systems will be used to monitor the outcomes for people using the services provided by Uplands in order to enable it to develop its services to provide outstanding outcomes for those that use its services.

All short term rehabilitation/enablement and/or reablement programmes to involve a mixture of clinical, therapeutic and environmental interventions (assessed to be required) in order for Uplands to discharge people to then live as independently as possible in their own home or to move into other more suitable accommodation that meets their long term needs.